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Systems Integration Project




 
The Monroe County Systems Integration Project aims to establish connections between 300 local health, education and human services organizations by building technology and establishing relationships across sectors. This project is a priority identified by the Regional Economic Development Council, the Rochester-Monroe Anti-Poverty Initiative (RMAPI), and others as a critical need for our community, as well as a key need and priority identified by people living in poverty.

Over the upcoming months and years, the Systems Integration Project and key community partners will shift the way our community works together to help individuals and families seeking support. This means people will have better access to services and information, and providers will be better informed to help their patients and clients.

When fully implemented the SIP will both enable and evaluate coordinated cross-sector interventions that support a family’s transition from crisis to stable to thriving.

The core components of the SIP, which will be implemented through 2024, include:
  • Improved access and integrated service delivery created via advanced front-door protocols and right sized program capacity
  • A robust change management process inclusive of community driven design, prototyping, multi-sector pilots, rapid cycle improvements, training and technical support, adaptive leadership and technology utilization
  • A shared digital dashboard that offers multi-sector users a 360-degree view of more than 150,000 individuals and a shared digital closed-loop referral system used by more than 300 health, education and human services providers
  • A shared data hub and analytic engine that compiles new and existing data to both inform implementation of new cross-sector workflows and provide a means for measuring shared accountability for sector-specific outcomes, including evaluation of return on public and private investments
  • Consumer-driven informed consent management
The SIP is innovative and unique in both scope and scale.  As such, the SIP will be a cutting-edge, replicable path to improved prosperity and wellbeing across New York while concurrently creating efficiency and cutting cost.

Collective Vision
The greater Rochester community is working across a diverse network of committed providers to build an interconnected, person-centered system of health, human services, and education leveraged by a unified information platform, to improve the health and economic well-being of individuals and families, especially those who are vulnerable and/or impacted by poverty.
Systems Integration Prototyping Project
From November 2019 through February 2020, twenty-nine multi-disciplinary teams learned and then used human-centered design to develop, test and iterate prototypes of new service delivery workflows. The solutions created span across the education, health care and human services sectors, and showcase ways to work across and within each sector more collaboratively to drive better results for individuals and families. Each teams’ goal was to address challenges identified within our community, and design solutions that are desirable, viable, and feasible. To see the great work the teams completed, check out our Poster Presentation Gallery. We look forward to working with these prototyped ideas to create a new, integrated service delivery model.

Systems Integration Project - Data Ecosystem
The Data Ecosystem Business Requirements were approved March 2020. The requirements provide background information about the project, define scope of the Data Ecosystem, and describe the capabilities that the technology solution must enable. The requirements and use cases will be included in a public request for proposal (RFP) that is being planned for later this year. Check back for details, or contact systemsintegrationproject@uwrochester.org to be added to our vendor contact list so that you can be notified when the RFP is available.
Some History
In 2015, a team of experts from IBM analyzed Rochester’s high rates of poverty, including the highest rate of child poverty (50.1%), the highest rate of extreme poverty and the second-highest rate of poverty overall in the nation. IBM’s Smarter Cities Challenge study found Rochester to be “program rich but results poor,” and cited to a number of reasons why Rochester needs to make fundamental changes to reduce poverty. This led to community leaders and people living in poverty, confirming the need for an integrated system. Thus, the Systems Integration Project was identified as a priority by the Regional Economic Development Council and the Rochester-Monroe Anti-Poverty Initiative (RMAPI). As a demonstration project, NYS will benefit from the SIP by investing in a single integrated system with an eye toward how to replicate this work in other areas.

How We Work
 

Meet the Staff
 


ACT Rochester
Action for a Better Community, Inc. 
Boys and Girls Club of Rochester
Catholic Family Center
Children's Institute
City of Rochester
Common Ground Health
Congressman Joe Morelle's office
Education Success Foundation
ESL Charitable Foundation
Excellus BCBS
Finger Lakes Performing Provider System
 
Systems Integration Team Members

FLRDEC c/o Empire State Development
Foodlink
Greater Rochester RHIO
Lifespan
Monroe County Department of Human Services  
Monroe County Medical Society
Monroe County Public Health
Monroe County School Board Association
Monroe County Sheriff
Nazareth College
 


NYS Commissioner of Education/ BOCES
RTS: Regional Transit Service
ROC the Future
Rochester City School District
Rochester-Monroe Anti-Poverty Initiative 
Rochester Police Department
Rochester Regional Health
Seventh Judicial District
The Children's Agenda
United Way of Greater Rochester
University of Rochester Medical Center
 


ABVI- Goodwill
Accountable Health Partners
Anthony L. Jordan Health Center
Baden St. Settlement
CCCS
Center for Governmental Research
COMET
Coordinated Care Services Inc.
Diocese of Rochester
EnCompass: Resources for Learning
Exercise Express LLC
Farash Foundation
FLACRA
Greater Rochester Health Foundation
 
Additional Participating Organizations

Greater Rochester Summer Learning Association / GRSLA
Greece Central School District
GRIPA
Harter, Secrest & Emery  
Hillside-Catholic Charities Behavioral Health Care Collaborative
Human Service Development 
Ibero-American Action League, Inc.
Jewish Family Service
Judicial Process Commission
Kids Thrive 585, Inc
Law NY

 


Mary Cariola   
New York State e-Health Collaborative
Rochester Spinal Association
Rochester/Monroe County Homeless Continuum of Care, Inc
St. James Mercy Hospital
St. John Fisher College
St. Josephs Neighborhood Center
The Legal Aid Society of Rochester
Trillium Health, Inc.
Underberg & Kessler
Villa of Hope
Wegmans
 
Please check back for more updates or contact Margaret Whelehan at Margaret.Whelehan@uwrochester.org